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How We Protect Your Account & Information

Your account, payment details and personal data stay secure on pro 88. We explain exactly how we collect, store and use your information — and the privacy tools…

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pro 88 How We Protect Your Account & Information
REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat Support

Open your account and head to the bottom-right corner of the lobby. Our support team is available 24/7 to answer privacy questions, process data requests and help you manage your account settings.

Email Privacy Team

Send a privacy request to our data-protection team and you'll receive a response within 5 business days. Include your account number and the specific information you're asking about.

Account Settings

Log into pro 88 and navigate to Settings > Privacy to view your data collection preferences, adjust notification settings and see your stored account history anytime.

DATA SECURITY LAYERS

How We Keep Your Information Safe

Encrypted Payments

Every deposit and withdrawal using DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your financial details are processed through secure payment gateways and never stored in plain text on our servers.

Cookies & Tracking

We use cookies to remember your login, keep you signed in safely and track which games you explore. You can manage cookie settings in your browser; disabling them may limit your lobby experience.

Account Verification

When you open an account, we verify your email and phone number via a one-time code. This two-layer check prevents unauthorised access and helps us keep fraudulent activity off the platform.

Data Retention

We keep your account details for the duration of your membership. After you request account closure, transaction records are retained for five years to comply with financial regulations.

Third-Party Partners

Our payment processors, fraud-detection vendors and hosting partners access only the data they need. We require all partners to sign data-protection agreements and audit their compliance quarterly.

Data Access Requests

You can request a full copy of your personal data or ask us to update or delete information via live chat or email. Requests are processed within 10 business days, depending on local law and account status.

Privacy Policy FAQs

We keep your account information while you're an active member. After you close your account, we retain transaction records for five years as required by financial law. Payment details are deleted from our primary system after 90 days if your account is inactive.

Yes. Log into your account, go to Settings > Privacy and select 'Download My Data'. You'll receive a file with your name, email, phone, deposit history, game activity and device logs. You can also request this via live chat or email support.

We do not sell your personal data. We share information only with payment processors, fraud-prevention companies and our hosting partners — and only the specific data they need to process your transaction or protect the platform.

All deposits through these payment methods are encrypted and processed by certified payment gateways. Your card or wallet details are never stored on our servers. Each transaction is verified for fraud before it's credited to your account.

We use cookies to keep you logged in, remember your game preferences and track which sections of the lobby you visit. You can disable cookies in your browser settings, but some features like live tables may not work smoothly without them.

If we detect unauthorised access to your account or data, we notify you within 24 hours via email and live chat. We then reset your password, review your transaction history and work with law enforcement if needed. Your account is suspended until you confirm the breach is resolved.

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